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General

Sweet Kids LTD runs a web shop under the domain address www.sweet-kids.co.uk (hereinafter called “Lilla Mode”, “we”, “us” or “web shop”).

 

Registration address (not boutique): 98 Thistle Grove, Welwyn Garden City, AL7 4AQ UK

info(at)sweet-kids.co.uk

All descriptions and images are intended for guidance only and the actual items may vary accordingly. We reserve the right to correct eventual mistakes, inaccuracies. Please understand that the colour of the image may vary from actual product due to screen display settings.

All attempts at fraud will be prosecuted. We reserve the right to cancel any order if fraudulent activity is suspected.

 

Secure payment

Shopping on Sweet Kids LTD is safe and secure.

We provide following payment methods:

PayPal, one of the most popular and largest online payment services in the world. PayPal take care of the entire transaction, thus no information about your credit card will be sent to us. Via PayPal you can pay directly with credit card Visa, MasterCard, American Express, UnionPay etc., or from your own PayPal account. For more information please visit www.paypal.com.

Payment by bank transfer is also another way of paying. Sort Code 40-46-08 Account No 22096366

 

Delivery

UK : Over 100 GBP Free shipping

All other countries: Tracked Service via Royal Mail 15.00 GBP, Non-Tracked Service via Royal Mail 9.00 GBP Tracked service via Korean Shipping Company 12.50 GBP

We usually dispatch within 2-3 days. In principle we have all products shown available in stock. If any item is out of stock, we will contact the customer via email.

We cannot take responsibility for late deliveries due to post office or customs delays. If the package is unclaimed and returned to us by post office, we will charge 20% of the product value as processing fee. Shipping costs are non-refundable.

 

Tax

Customers are responsible for eventual customs duties and local taxes. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for further information.

 

Right to return

According to distance selling regulations, customers have the right to return orders within 14 days after receiving the items without reason. All returned items must be received in their original condition, in original packaging with all tags attached and instruction and inserts included, no signs of use or washed. Due to hygiene reasons underwear and swimwear cannot be returned.

We regret that we cannot refund the return shipping cost unless the items are faulty or delivered in error. We cannot refund return items lost or damaged in transit, so sending the items by insured and traceable mail is highly recommended.

As soon as we receive your returned item, we will organize the refund for you. Depending on the type of refund and the card issuer, it may take up to 30 days for the refund to appear on your account.

Refunds cannot be given on shipping cost, gift voucher purchases or discount codes.

Any complaint about missing items after 5 days of receipt will not be accepted.

Should you have any question about return and refund, please contact us before you send the items back. We respond to all enquires within 24 hours on working days.

 

Privacy policy

We value your concerns about online privacy while browsing and shopping at our website. We only use your personal information for processing the order.

Sweet Kids

Sweet Kids are official UK suppliers of branded Kids Clothing and Shoes from unique suppliers around the world.

We provide best customer service which includes fast response and delivery etc.

  • 98 Thistle Grove
    Welwyn Garden City
    Hertfordshire AL7 4AQ
    United Kingdom
  • E-mail: info@sweet-kids.co.uk